Charged to cancel Earthlink? There’s a class action lawsuit for that.

In 2007, the city of Philadelphia was finally enjoying some positive national attention. National Geographic had named it America’s “next great city.” The police hadn’t done anything outrageously stupid on national TV in a couple of years.

Earthlink logo For the city’s geek crowd, perhaps most exciting was Philadelphia’s promise of becoming the first American city with a cheap, municipal WiFi network. In 2005, Atlanta-based ISP Earthlink signed on to build and manage the network, quickly setting up “proof of concept” zones throughout the city and then beginning to build out the rest of the 135 square mile network.

Eager to get online without having to deal with Comcast, I signed up for Earthlink’s at-home WiFi service, which basically utilized a large router-like device that was supposed to grab the WiFi signal from outside and re-broadcast it at full-speed throughout your house or apartment.

Well, the service was horrendous.

It barely functioned and, when it did, it crawled the Web at dial-up speeds. After several weeks, I had to cancel it and sign up with Comcast.

Upon canceling Earthlink’s service, I was shocked to learn that I was being charged a “termination fee” for something was not functional in the first place. I successfully negotiated for them to waive the fee, but apparently wasn’t the only one who found this practice questionable.

I recently received a postcard in the mail announcing a class action lawsuit against Earthlink for charging subscribers “an early termination fee (ETF) or moving fee.” The case was settled late last month, and Earthlink agreed to offer refunds and fee reductions to as many as 850,000 current and former customers.

Earthlink subscribers and other curious onlookers can go to earthlinkearlyterminationfee.com for information on the suit, including how to collect a refund.

As for the Wireless Philadelphia initiative, as everybody who anxiously anticipated this milestone is aware, the project went south in 2008 and after failed negotiations to transfer the network and its hardware to the city, Earthlink shut it down.

Oh well, maybe next time, Philly.

Advertisements

2 Responses to Charged to cancel Earthlink? There’s a class action lawsuit for that.

  1. gladis chavarria says:

    estos son unos tramposos que ami me quitaron mucho dinero yo lo cansele por que se pasaban en sus cobros y cuando llame para cancelar me dijeron que todavia no tenia dos anos siendo que yo ya tenia mucho mas tiempo con ellos pero sus abusos en sus cobros isieron que yo llamara otravez para cancelar y medijeron que tenia que pagar 350 dolares por otro mes y lode la cancelacion pero yo ya abia yamado para cancelar como tres meses seguidos y ellos seguian cobrando y yo les deje de pagar y me mandaron con coleccion y me dijeron que yo le pagara a ellos por que eso ya era problema con ellos y seria bueno que esa clases de empresas que nadamas roban ala jente fuera jusgadayaque estubieron robando mucho dinero lo bueno fue que al final me libere de ellos bueno despues de quitaeme mucho dinero

  2. childminding…

    Charged to cancel Earthlink? There’s a class action lawsuit for that. « Blog of Some Young Guy…

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: